Ordering, Shipping and Return Policies
Customer agreement after placing a blank or custom order.
On occasion when shipping so many orders on a daily basis, errors may occur. If you are shipped more merchandise than what you ordered or merchandise that was not ordered by you, it's your responsibility to notify us at 877-984-2277 to let us know within 24 hours of receipt of goods. You must return any items that were shipped but not ordered by you or that you were not billed for.
Do you offer rush delivery?
If you need your order in hand by a specific date, please call customer service to see if that date can be met 877-984-2277.
When can I expect to receive my order?
Custom decorated merchandise: The complete process takes approximately 10-15 business days. Once you place your order we will sew your logo on the product that you choose. This takes approximately 5-10 business days. Once you approve your design, your order is scheduled for production and should be completed and ready to ship to you in approximately 5-10 business days. Please note that larger quantity orders may take longer for completion.
Blank merchandise: Need your order FAST? No problem! All in stock orders place before 12:00 p.m. EST are shipped the same day.
Shipping time: Most orders for blank merchandise are delivered within 5 to 6 days of being placed, if shipping in the US. We will notify you within 24 hours if items you ordered are out of stock.
All orders are shipped regular UPS Ground, we do not offer expedited shipping. International customers may choose USPS Air Parcel Post (6 to14) business days). Email us for more information.
Can I use my Fed Ex or UPS shipping account?
We no longer can bill shipping on the customers Fed Ex or UPS account.
International orders delivery time:
We are not responsible for delayed orders held by customs in the buyers county. Most international orders take approximately 7 to 14 days to arrive. We are not responsible for paying custom and duty fees charged by the buyers country.
Shipping Methods
Orders are shipped regular UPS Ground. International customers may choose International Priority Mail- 1st Class Mail (4-10 business days). Email us for more information.
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International Orders to Canada
We ship USPS, UPS or FedEx Ground to Canada and use their broker unless otherwise specified by the customer BEFORE AN ORDER SHIPS. After an order ships, we cannot change who the broker will be. We are not responsible for duties and taxes that are due from your country.
Shipping Policies
Standard shipping rate: Shipping rates may need to be adjusted if shipping from multiple locations to fulfill the order, you would be notified to approve the cost difference.
Orders over 576 pieces: This will require a custom freight quote. You will be notified via email to approve the shipping cost.
Expedited, express or air shipments: This will require a custom freight quote. You will be notified via email to approve the shipping cost.
International orders: This will require a custom freight quote. You will be notified via email to approve the shipping cost. We are not responsible for paying custom and duty fees charged by the buyers country.
Standard ground shipping rates for customized caps (excludes HI, PR or AK)
1 DOZEN= $33.16
2 DOZEN= $34.91
3 DOZEN = $40.16
4 DOZEN= $41.91
5 DOZEN= $47.16
6 DOZEN= $52.41
7 to 12 DOZEN= $94.41
*Prices subject to change.
Payment Methods
Visa, MasterCard, Discover and American Express. PayPal, Zelle, Pre-Paid money orders/cashier checks. Company check (Must wait to clear.) Credit cards issued outside of the USA are not accepted. No COD’s. Wire transfers for international customers only. This excludes Canadian customers; most major credit cards are accepted.
Schools and Government: We no longer accept written purchase orders from schools and government agencies.
Custom Orders: We require a 40% deposit on all custom orders. The balance must prepaid after the final sample is approved and before production is completed.
Returns
Blank shirts & caps: Returns are subject to a 20% restocking fee. Pieces are not returnable (this applies to orders that are less than 12 pieces per color, per style.) Altered and decorated garments are not returnable. Shipping and handling charges are not refundable. Returns to be shipped to:
Hatco International
Attn: RETURNS
12530 Wiles Rd
Coral Springs, FL 33076
Please include a copy of your order or a note with your original invoice/order number. Claims must be made within 15 days from receipt. Shipment must be sent freight pre-paid. Please allow up to 10 business days for credits to be processed.
Custom decorated shirts & caps: Once an order is placed and the style, color and quantities have been selected, there can be no changes. Any changes, even if possible, will have restocking and shipping fees applied. We provide a stitch out or a sample for your approval before we start production. Once production starts, and the items are decorated, there can be no returns.
Cancellations
Blank merchandise: Cancellations are subject to a 20% restocking fee. Order cancellation can only be made before shipment. Once shipment occurs, the return policy is in effect.
Custom screen-printed and custom embroidered items: Once an order is placed with a customized logo and then it is cancelled, it is subject to digitizing, set-up and freight charges that apply. If the merchandise has already been decorated Custom embroidered caps are not returnable.
Backorders
If an item is unavailable it will be removed from the order and you will be notified before we ship the other portion.
Prices on our website
All prices are subject to changes without notice.